FREQUENTLY ASKED QUESTIONS
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How long do orders take to arrive?
Orders are fulfilled in the order they are received. Fulfillment time-frames can vary depending on where the product is shipping from and it's immediate availability. Items are often shipped separately from separate locations and can take 6 to 8 weeks to fulfill completely.If an item is on backorder, please allow additional time for your order to be fulfilled. You will be emailed with fulfillment details, as they become available for your product.Once fulfilled, shipments take 3-5 business days on average to arrive at your door. You will receive an email notification containing the shipment details that can be used to track your package. If express shipping options are available, please note; the express shipping option DOES NOT expedite the fulfillment process! Express shipping will only affect the shipping time-frame.If your shipment is taking longer than the average to arrive, please contact the courier directly with your tracking details. Sometimes they are able to locate and hold your shipments for pickup. -
Can we exchange our order?
- *ALL SALES ARE FINAL - NO REFUNDS*
Champions in Motion is not responsible for how you choose to send your order back for an exchange. Please know that FedEx and UPS do not deliver to a PO Box.
- Can I do an exchange?
* You have 7 days from the receipt of your product to request an exchange.
* Products must be in an unused and resellable condition.
* Uniforms must have attached tags in order to be accepted.
- Items that have been customized in any way ARE NOT ELIGIBLE for exchanges.
* Jackets are not eligible for an exchange if a name is added.
* This includes personalizations done by CIM *
* T-Shirts can not be exchanged.
- Please include a $10 restocking per order/shipping fee (pay online) along with the CIM Exchange Form stating what you wish to have returned to you. Make sure you include the return address.
- Please also include your order number and the name on the order.
* YOU MUST INCLUDE YOUR ORDER NUMBER AND THE NAME ON THE ORDER. *
** FAILURE TO INCLUDE THIS INFORMATION WILL RESULT IN A DELAYED EXCHANGE! **
- Once we receive the order, we will make sure the uniform is in good condition (no rips, tears, holes, odors) and will ship the item that you need. If your items do have odors or tears in them or come back without tags on them we will not accept the exchange and return the product to you.
- Exchanges may take 2-4 weeks for processing due to supply delays. Please keep in mind that during our busy season, exchange supply may be limited which may cause additional delays.
- CIM is not responsible for the cost of shipping the order back for an exchange. We do not supply a shipping label for exchanges.
- Be sure to inspect your merchandise upon receipt of your order.
Items can be exchanged for the following reasons, as long as it still meets the criteria above:
** Sizing changes
** Item is damaged/defective
- All exchanges must have the tags attached to the uniform. The uniform will be returned to you if the tags are missing.
- How to submit a exchange?
* Follow the instructions above.
* Unless you've received the wrong item, or received a damaged/defective item, you are responsible for shipping back the return.
- If you have received the wrong item or the item is damaged, please email orders@championsinmotion.com
Please ship all exchanges to:Champions In MotionPO Box 1470Graham, NC 27253*We maintain the right to inspect returned merchandise to determine whether replacement or adjustment is valid based on the condition we receive it in and whether your exchange falls within our standard exchange policy listed above.* - *ALL SALES ARE FINAL - NO REFUNDS*
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Is my payment secure?
When shopping with Champions in Motion we hope you can feel secure with every transaction! Our web store utilizes Shopify payments for all processing needs so that you can rest assured that all PCI Standards are met, including;- Network Security and Maintenance
- Protection of Cardholder Data
- Maintainance of vulnerability management programs
- Implementation of strong access control measures
- Regularly monitoring and tesing of networks
- Maintaining information security policies
Shopify is certified Level 1 PCI DSS compliant. This compliance extends by default to all stores powered by Shopify. They are very serious about securely hosting our store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work hard to keep our shopping cart and ecommerce hosting secure. -
Do I have acess to my purchases?
Absolutely! All Champions in Motion store customers can log-in to visit their dashboard and see their previous purchases at anytime!If you're not sure how to access your account or simply can't remember the password, try clicking the forgot password option, and enter the email address you would have used to place the order. If you continue to have issues, go ahead and give our customer support team a call at (919) 535-8304, or shoot us a message on our contact page!
About our Karate Program
Rank Philosophy
Class Lengths
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• All Ranks | Regular Class | 45 Minutes
• All Ranks | Extended Class | 60 Minutes
• All Ranks | Specialty, Weapon, Sparring Classes | 30 Minutes
Tournaments
Required Items
Students participating in specialty or sparring classes are required to bring there own sparring equipment or training equipment, depending on the requirements for participation in class.
Can parents watch the class?
To prevent unwanted guests and strangers in the classroom, Champions in Motion, our sponsors, and facilities require everyone to sign in on the forms provided. Parents are encouraged to volunteer as “Parent Helpers”. Volunteers are needed in each class to assist the instructor. Parents, when volunteering as helpers please read and sign the Parent Helper Sign-In Sheet located at the check-in area.
What if we have to drop-out?
If you wish to drop your student from the program, you can do so by calling our office at (919) 535-8304.
About our Cheerleading Program
Practice Times & Team Levels
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• Level 1| Ages: 4-6 | 45 Minute Classes
• Level 2| Ages: 7-9 | 45 Minute Classes
• Level 3 | Ages: 10-18 | 45 Minute Classes
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Tryout Teams | Ages: 10+
• Level 4 | 1 Hour Classes
• Level 5 | 1 Hour Classes
• Level 6 | 1.5 Hour Classes
• Level 7 | 2 Hour Classes
Required Items
Showcases & Competitions
Can parents watch the class?
To prevent unwanted guests and strangers in the classroom, Champions in Motion, our sponsors, and facilities require everyone to sign in on the forms provided. Parents are encouraged to volunteer as “Parent Helpers”. Volunteers are needed in each class to assist the instructor. Parents, when volunteering as helpers please read and sign the Parent Helper Sign-In Sheet located at the check-in area.
What if we have to drop-out?
If you wish to drop your student from the program, you can do so by calling our office at (919) 535-8304.